Shipping Policy
Last updated: January 2026
This Shipping Policy explains how orders are processed and delivered when you purchase from SXM Island.
Order Processing & Production
All our products are made to order.
We do not keep pre-made inventory. Each item is produced specifically for you once your order is placed.
This on-demand process helps reduce overproduction and ensures every piece is created with care.
Production typically takes 2 to 5 business days before an order is ready to ship.
Please note that production times are estimates and may vary depending on the product and seasonal demand.
Shipping Destinations
We ship primarily to the United States, Canada, and France.
International shipping is also available for many other destinations worldwide.
Estimated Delivery Times
All products are made to order. Shipping times begin after production is complete.
🇺🇸 United States & 🇨🇦 Canada
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Estimated delivery: 3 to 13 business days (production + shipping)
🇫🇷 France & 🇪🇺 Europe
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Estimated delivery: 5 to 15 business days (production + shipping)
Delivery times may vary slightly depending on the product, destination, and seasonal demand.
These delivery timeframes are estimates, not guarantees, but most orders arrive well within these ranges.
Shipping Rates
Shipping costs are calculated at checkout and depend on:
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the destination address
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the size and weight of the items
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the shipping method selected
All applicable shipping fees are displayed before you complete your purchase.
Tracking Information
Once your order ships, you will receive a shipping confirmation email with a tracking number.
Tracking updates may take up to 24–48 hours to appear after shipment confirmation.
Split Shipments
If your order includes multiple items, they may be produced and shipped separately.
In this case, you may receive multiple tracking numbers for a single order.
Customs & Import Fees (Canada & Europe)
Orders shipped to Canada & Europe may be subject to customs duties, taxes, or import fees imposed by local authorities.
These charges are not included in product or shipping prices and are the responsibility of the customer.
Shipping Delays
While we strive to meet estimated delivery times, delays may occur due to:
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carrier delays
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weather conditions
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holidays or peak shipping periods
SXM Island is not responsible for delays caused by shipping carriers or circumstances beyond our control.
Contact Us
If you have any questions about shipping or delivery, please contact us at: