Refund & Return Policy
Last updated: January 2026
On our website, every item is created exclusively for you.
Our products are not mass-produced or stocked in advance. Each piece is made on demand, specifically in the size, color, and design selected at checkout. This approach allows us to reduce overproduction and offer thoughtfully crafted items.
For this reason, we apply the following return and refund policy.
Made-to-order policy
Because our products are custom-made for each order, we do not accept returns or refunds for:
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incorrect size selection
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color or design preference changes
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buyer’s remorse
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orders placed in error
We encourage customers to carefully review size guides and product descriptions before placing an order.
Damaged, defective, or misprinted items
Your satisfaction is important to us.
If your item arrives damaged, defective, or with a manufacturing error, we will gladly offer a replacement or refund at no additional cost.
To be eligible, you must:
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contact us within 7 days of delivery
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provide clear photos showing the issue
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include your order number
How to request a refund or replacement
Please email us at:
Include:
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your order number
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a brief description of the issue
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clear photos of the item and packaging
Our team will review your request and get back to you as quickly as possible.
Processing time
Once approved, refunds or replacements will be processed promptly.
Refunds are issued to the original payment method. Processing times may vary depending on your payment provider.
Shipping issues
We are not responsible for:
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delays caused by shipping carriers
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lost packages marked as delivered by the carrier
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customs delays or import fees
However, if you believe there is an issue with your delivery, please contact us and we will do our best to assist you.
A thoughtful production approach
Our made-to-order model helps reduce waste and overproduction.
We appreciate your understanding and support of a more responsible way of creating and consuming products.
Contact
For any questions regarding this policy, please contact: